The guidelines by which Titan Mechanical are guided in relationship with their customers are:
1) Customer Satisfaction
Of utmost importance to Titan Mechanical is customer satisfaction. We establish customer satisfaction as a top priority, and deal with all complaints in an honest, fair and timely manner.
2) Truth in Selling
Titan Mechanical will avoid misleading selling techniques and practices that encourage customers to purchase unnecessary products or services. The necessity and reasons for the selling of enhanced products should be documented in writing to customers.
3) Responsible Conduct
Titan Mechanical will avoid conduct or practices likely to discredit our company or the HVAC industry as a whole, and shall honor our obligations and commitments to customers. We will avoid conduct or practices intended or likely to discredit our competitors and/or customers.
4) Truth in Advertising
Advertising, corporate and product literature, letters, and sales presentations will be strictly truthful, avoiding claims which are misleading or inaccurate.
5) Product Installation
Products shall be installed in accordance with the specific installation instructions provided by the original equipment manufacturer.
6) Safety Compliance
Titan Mechanical Solutions shall provide a safe working environment for employees and shall comply with applicable safety regulations. In addition, we will inform customers regarding safety features of products and safety precautions to be taken in the operation and maintenance of installed systems.
Titan Mechanical Solutions will have written contracts and/or purchase orders, which shall clearly state the essential terms for performance, including but not limited to the work to be performed, the products being purchased and/or installed, the time for performance, and all terms relating to pricing.
8) Bid Procedures
When the sealed bid process is utilized, the following should apply: Titan Mechanical will not seek to obtain price information concerning a competitor’s bid or proposal before all bids are submitted.
9) Proposal Compliance
Proposals and product installation shall comply with all applicable building codes, ordinances, regulations and laws.
Titan Mechanical Solutions shall present all warranties in writing, and shall respond to warranty service on a timely basis.